Standard, non-personalized product returns
This policy applies to maps, signs, decor and hardware. You may request a return of a standard, non-personalized product within 3 days of delivery. Email ken@metallakemaps.com for authorization before shipping the item back. Opened but unused items are accepted.
After authorization, ship the item within 3 days using the same packaging it arrived in and a shipping service with verifiable tracking.
For a return unrelated to a defect, you are responsible for return shipping and insurance, and a 20% restocking fee applies. Original shipping charges are not refunded. If there is a defect or an error in our work, include those details when you contact us for authorization.
Inspection and refunds
We inspect returned items within 3 business days of receipt. Refunds take 5–7 business days after the inspection period.
Exchanges
Exchanges are available for signs, butterflies, other decor and mounting hardware. Email ken@metallakemaps.com to arrange an exchange before sending an item back.
Personalized and custom products
Personalized and custom products are final sale unless we made an error. We provide a proof for custom designs before production. Check spelling, house-pin locations and all other details carefully before approving the final drawing.
If you believe there is an error in our work, email ken@metallakemaps.com with the details. For shipping damage, follow the instructions below.
Shipping damage
Contact ken@metallakemaps.com within 2 days of delivery. Send photos of the damage and packaging, and retain the original packaging and all items for UPS inspection. Do not attempt to repair the artwork.
We file the UPS claim. UPS may contact you to arrange an inspection; please make the merchandise and packaging available so we can continue the claim. We typically remake damaged artwork in our next production run and send a replacement.
Payment
Payment is due when the transaction is created. Contact us if you have difficulty with the payment process. All prices are in United States Dollars.
Available payment methods are shown at checkout. International customers should contact us for a specific shipping quote.
Cancellation
If payment is not received when the transaction is created, the order may be canceled. Once we begin processing your order, you will not be able to cancel it.